help

jex69
Contributor

‎16-03-2026 5:51 PM

i bought an item from a seller and hadnt relised it was collection only, i cancelled this sale straight away as it was a 300mile round trip for me, the seller declined this and has my money, i have asked twice for there address and they are ignoring my messages so what do i do..

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jckl1957
Experienced Mentor

‎16-03-2026 5:55 PM - edited ‎16-03-2026 5:57 PM

A week after purchase, you can open a case for item not received.

 

Unless the seller does provide their address in which case you can decide if you want the item enough to go and fetch it.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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jex69
Contributor
In response to jckl1957

‎16-03-2026 5:58 PM

how can i do that when i havent seen it yet
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jckl1957
Experienced Mentor
In response to jex69

‎16-03-2026 6:01 PM

Sorry - I made a mistake in my original response and have edited it.

You can open an 'item not received' case, even for a collection only item.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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jex69
Contributor
In response to jckl1957

‎16-03-2026 6:04 PM

ok thanks i will give that a try..
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