It's easy to return an item and you don't need to speak with an advisor if you've received an item that's not as described.

Simply open an eBay return and select 'doesn't match description or photos' if that's the case, and your seller will need to supply you with a pre-paid returns label:

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...