unfair feedback - how to appeal

How do I appeal unfair feedback?

jckl1957
Experienced Mentor

All the details are here:

 

https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policy?id=4208&st=3&pos=4&query=Feed...

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)

You can leave follow up to feedback to give your version of events, but why not contact the buyer and explain why you cannot offer a refund.