The sale cancellation and refund was done on the same day, as was the attempt to be refunded for the unusable label. Had the buyer paid for delivery I suspect he would have been refunded. It's only a small amount but the negative balance has caused payouts to be on hold. This simple delivery setup needs correcting. Years of experience and learning about various couriers has been torn up by ebay and replaced with a haphazard and half baked system being forced onto sellers.