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07-03-2026 4:42 PM
@fastrack1966 wrote:
1) Send the item back and report to Trading Standards, or the C.A.B. first is the process now I beleive.
2) Send it back demand a refund quoting your statutory consumer rights and threaten to sue if they ignore you. Of course all this depends on the value of the item - is it worth it - and assumes it was bought within the UK. Sellers in the UK are not exempt from UK regs because they operate through Ebay.
There's nothing to report, from what you've said in your opening post there was no warranty offered. If you send the item back and get no response you're then stuck with the legal pathway, which you have no grounds for and will just be throwing good money after bad.
If you want a years warranty for an item best buy from a reputable online brand's website or store or a licensed outlet.
If you fund a payment with a debit or credit card you'll get 120 days to issue a chargeback.
If you pay the seller direct via credit card and the item is over £100 you're covered for ages by Section 75 (this doesn't work via a third party checkout such as eBay or payments via PayPal, unless it's PayPal credit).