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22-02-2024 11:31 AM
Hiya,
I bought some expensive lipstick 'brand new', what I received was a lipstick chopped up with a knife and stuck together. Reported it and Vinted said I had to pay £3.00 to return it to get a refund (which I ended up having to do). As the seller was selling dangerous/unhygienic goods I asked why I should I pay return fees. Vinted response was their decision was final and I should report the listing. When I said I couldn't because I'd bought it ergo it was no longer listed, Vinted basically said tough, their decision is final and if I continue to pursue it they may have to block me! The seller subsequently re-advertised the lipstick so I reported and the reply was there was nothing wrong with the listing. Over the following month I then had numerous of my listings taken down for nonsense reasons.
A friend listed some sheepskin boots (just like Uggs but not branded). Her listing was taken down because 'you're not allowed to sell real fur'. When she queried why hundreds of Uggs were allowed to be listed, she was 'reminded' that fur isn't allowed - as if Uggs are not sheepskin!! If she relisted then they would block her account.
There's a great 'self-help' Vinted UK group on Facebook, worth joining and reading up on the hurdles before you start to sell there. And a tip from me - don't use Royal Mail on Vinted because Vinted basically wash their hands of you, if the buyer says it's not received then, despite RM evidence of delivery, you've probably lost your item and your money.
Re your indie tees - vintage stuff doesn't seem to sell that well on Vinted.