This, on top of CSRs outright ignoring/dismissing counterfeit reports and forced prepaid offers (which don't allow PayPal Credit), makes me think eBay is being run by someone's "computer genius" nephew.

Also, tip for CSRs: if you're going to outright *lie* and say your supervisor will follow-up by email when the above counterfeit failures are reported, at least make up a fake email too.