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@acdc9 wrote:

First closed case in my favour then reopened it deducted from me. All because i got red card for something else. post office said not there sorting office said not there at post office never mind petrol costs. lost 64 now ill have to pay more.

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So, if I've got this right...

The buyer didn't receive their item because they forgot to change their address on eBay. This was most likely a Simple Delivery label so you should not have been held responsible for refunding the buyer if there were any problems with the delivery.

At some point later you received a "Something for you" card from your postie. It sounds like you assumed this was the item being returned to you and you mentioned this to the buyer who then opened an "item not received" case. eBay initially decided in your favour due to the tracking but the buyer appealed believing you had the item back. It sounds like eBay believed the buyer and changed the outcome of the case holding you liable for the refund.

When you finally managed to retrieve the item you had received a card for it turned out to be a different item altogether; i.e. it was not the item you sent to the buyer.

Is that what happened?