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@sublime_mick wrote:

Spoke to an agent - who advised ti request the label etc for buyer'. I insisted as this was a  ebay error they should fix... logical step was to reassign case correctly. Asked for escalation to supervisor. Explained scenario to supervisor who chatted briefly and asked for time to review and investigate. All sorted 15 mins later. Case closed - without any refund to buyer.

 

And a message in the chat with buyer that his account has been suspended or terminated and to use caution before taking any further action.

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I'm glad you were able to resolve this via customer support - where sellers are concerned that is a very rare occurrence.

For what it's worth I don't believe it ever was an eBay error; a few things about the buyer's account didn't make sense. You were fortunate that you managed to be put through to someone with some sense and authority in customer services who could understand what was happening and was able to act upon it.