---

@sublime_mick wrote:

 

 

I have a returns request in my inbox.

 

If I offer a return label... what is the point? The buyer has nothing to return?

 

I receive an empty box and tell ebay I didn't receive my item back?

 

---

Here is what you need to do in the exact order you need to do it:

1. Issue a return label. If you don't the buyer can escalate the case on the third business day and be guaranteed a full refund at your expense.
2. If you receive an empty box (or anything else) back you need to file a report with Report Fraud. They're not actually going to do anything but they will give you a reference number and a report.
3. In the eBay case there will be a "Report a problem" link. You will need to click on this, select the most appropriate reason for filing the report (such as "returned a different item") and - crucially - you must provide the Report Fraud reference number from #2 in your report to eBay. Do not click the "Ask eBay to step in" link - the link will specifically state "Report a problem". The link will appear once the return tracking indicates the item has been returned or return delivery has been attempted.

You'll need to post back if the return tracking shows a delivery that you didn't receive.