Postage funds

Hi All

 

Any help appreciated as i cant speak to anyone on the phone about this.

i sold 3 books to the same buyer (3 seperate listings). They asked for combined postage, i said thats fine. They made offers which i accepted and they went ahead and paid. It charged them 3 times for postage. I have refunded 2 of the postages, HOWEVER from what i can see, they paid ebay the postage not me.  

So, postage was taken out of my funds yet they paid postage to ebay.

 

Do ebay not refund the postage now that i have refunded the buyer?  This means they got the items a lot cheaper and i make less money.

Thanks

Steve