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@arcadehouse wrote:

Just for prespective, we received the same email yesterday for domestic postage.

So it is not only private sellers as we are a business account and have been for many years.

Upon checking the issue is showing as being "high" on INR's however that actual number was 12 in 1000 sales

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INRs are not counted in seller performance. Your "late delivery rate" is but this only prevents you being Top Rated if it is higher than 3%; there is no further punishment to your seller standards level. A "very high" INR rate does affect your Service Metrics but this is an entirely different stick.

If you go to your seller standards dashboard what is your current seller level; is it "below standard"?