Hi Marco, just wondering is there any system in place for the issue we seem to of faced?

We are a buisness account seller and we also received the message. When checking the report it shows our INR rate as 1.3% being 13 in 1000 sales, yet on that same report it shows 4 of the items as being delivered. So the metrics are still punishing us for a higher percentage, even though ebay are satisified the delivery has occured.