I have just refunded a customer as a very well package (double bubble and two bags ) with perfume to the value of £60 arrived broken.

i advised her to put in for a refund with arrived damaged as the reason.

E bay contacted me and i followed the instructions and made a refund assuming as I had used simple delivery e bay would fork out and not me.

oh no.Ive had the money deducted from my account as I too had raced to ensure the buyer was appeased (despite some nasty language)

Now it feel like I’ve been attacked then punished for a series of mishaps in the delivery of this expensive item.