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@g7mzh wrote:

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@sml192 wrote:

 

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It doesn't cost you anything to refund.  Not sure why you think that?  The buyer's original payment will be released to you once you have issued the refund.

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Looks like Ebay took their insertion fee when they issued the refund (no idea why there was an insertion fee, I wasn't informed when I placed the listing, it said fee zero), so I ended up out of pocket. 

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Can you post a screenshot where eBay have charged an "insertion fee"? eBay don't mention insertion fees in their fees for private sellers so it would be odd if you were charged one.

Anyway, you can't exchange any contact details prior to a transaction being in place as per eBay's offering to buy or sell outside of eBay policy. That policy states you can't even exchange names despite eBay's member-to-member contact policy stating that you can. In any case exchanging addresses, phone numbers, email addresses etc. before a transaction is in place has been forbidden for a long time. eBay normally automatically prevents any message suspected (even incorrectly) of containing such information from being sent.