I sold a watch on ebay at the end of March. Penny drop went in on 30/3/26.

I received notification that my account which I held with ebay for 18 years needed verifying. It stated that this would take between 6 to 8 days. Fair enough I thought. As the item was classed as high value I rang customer service at eBay to check on the progress on the release of my funds. Regarding speaking to customer service I quickly learned that they will do and say anything to get you off the line, even resorting to plain lies.

So day eight was yesterday and nothing has changed. So another phone call to CS this morning to be told this time it might be an IT issue.

I don't know what to believe now. Any form of legal advice would be of great assistance as eBay do not seem particularly enthusiastic at trying to resolve this matter.