@andy20678 wrote:
got email telling me to contact your payment institution. how do i do that
What funding source of yours was used?
If the payments were funded with your debit card you need to contact your bank.
If the payments were funded with your credit card then you need to contact your card provider.
You mentioned in your other thread that your eBay balance was used. This would be an eBay issue and you can't contact any payment institution because none of your payment providers would have been involved in the eBay balance payment.
Marco@ebay has replied on your other thread:
https://community.ebay.co.uk/t5/Seller-Central/refund-from-ebay/td-p/8015492
