Hi hummingbird-curios, thanks for your post.

If the label was not Simple Delivery, but you still got it through eBay, you should put your claim through Royal Mail the way you did, that's correct, and then they would need to take actions accordingly.

They are probably mixing up with Simple Delivery with normal labels? Not sure, but you should definitely contact them back and get them to action this from their end.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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