Moral of the story is don't buy RM postage through ebay.

It used to be that you only claimed 'through ebay' if you used Packlink,  the ebay broker, and you couldn't get RM postage through Packlink.  In fact you had to claim through Packlink and this mostly affected evri claims.

Although you could still buy RM postage through ebay,  Packlink were not involved and any claims were direct to RM.

Someone's CS is clearly wrong.

kat@ebay

marco@ebay 

Can you shed any light on this?