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@astrorepair wrote:

At https://www.ebay.co.uk/sh/ord/return I see it show under "Closed returns".  Clicking "See details" here navigates to the "We took care of this return for you" page.

 

At https://www.ebay.co.uk/sh/resolutions I see it show with status "Awaiting decision". Clicking on "See details" goes to a "The case is pending

Hang on, we're still reviewing your case.  We'll be in touch with you soon." page. 

 

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Are you sure they are one and the same case? When you click "see details" there will be either a "Return ID" or a "Case ID" on the right-hand side of the details page. Are both of these ID numbers the same?