@saffroncommercial wrote:
Just to clarify my comments, I would like to have a policy whereby the buyer pays not only the return postage, but also the initial postage when they placed the order. For example if the cost of the postage to the buyer when they placed the order was £5.00 and the cost of return postage is £5.00 then the buyer would have £10.00 deducted from their refund. Is that possible???
No, by law you have to refund the full amount paid on any return for any reason within 14 days.
