SD needs to be changed because I bought a label then discovered that the buyer lives a mile away so I could deliver it myself but it's not that simple It says despatched but it's not (I can't travel that fast to the locker or PO) There is a refund form but how will I get paid if there's no tracking No?

I will have to use the label  so the parcel will have to go to a depot out of town then back again and will tack 2-3 days not good for the carbon footprint or whatever. I would have to cancel the order then ask the buyer to buy again but it's too much hassle.