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03-02-2026 4:57 PM
"Under Simple Delivery, unless a seller actively de-selects Evri, then ebay do more-or-less choose the courier.
If the buyer picks 'standard' delivery it will (95% of the time) be Evri. If the buyer picks 'express' delivery it will usually be R.M 24.
( the few % of the time when 'standard' is R.M will probably be when the buyer is in the bits of Britain that are 'Highlands and Islands' and Evri won't deliver there because it's not profitable enough.)"
And under S.D. if the parcel is dispatched but not delivered, ebay do give the refund, not the seller. This is because ebay, having chosen the courier, are the courier's customer. Therefore they are the only ones with a delivery *contract*, so they are the only ones who can get a refund/give a refund....
'Arriving damaged in the post' under S.D. is also supposed to be covered by ebay (for the same delivery contract reasons) but is a bit more involved as it includes packaging which is not under the control of ebay *or* the courier.
So the seller COULD have chosen NOT to use eBay but didn't, and again it is down to eBay's greed that this complicated state of affairs has been allowed to happen, it was never like this before in over 20yrs of eBay.
I live in East Anglia (not the highlands & islands) and because I complained about items being dumped on my front doorstep in the rain and in full view of passing traffic etc and the courier does not ring the doorbell and I am in waiting etc the local "courier?" when asked why he does not deliver according to EVRI policy says "we don't do that any more, and because you are complaining I will no longer deliver to you! END OF!
Complaints to local depot has no response, that is why I do NOT get home deliveries!