[It doesn't work for low value items] ... and high value items too -
just sold a nice old book from our collection priced £450. Stupid
Delivery decided to send it Tracked 48 i.e. second class post. I instead
sent it Royal Mail Special Delivery purchased from their online Click &
Drop site. Even though EBAY claim to offer full value protection that is
not the issue. What matters is how the items are handled during transit
- Special Delivery is a premium guaranteed fast service, with minimal
handling - second class post is not. I would have bought the postage via
EBAY's Packlink service, that is not allowed now.

SD has no consideration for a key concept Quality Customer Service