Just to ask, the whole 'arrived damaged' or 'not as described' debate with regards to simple delivery has come up on a number of threads in the past few weeks. But in the buyers defence, what exactly are you meant to do? I wouldn't know, if I was standing there with a very expensive empty box. I'd be freaking out. The item has not arrived period (although tracking says otherwise) and I don't know if it would have been as described. Come to think of it, if the return has been arranged, I suggest louiseb4231 video records the parcel when it arrives (or gets picked up) and documents themselves opening it, to find nothing inside? Then forward on to eBay, stating you have received an empty parcel back from the buyer. Then, how do they rule, lol.