Hi, I really appreciate the help thank you.

After reading a bit I can see lots of issues with mobile phones yes 😞

The delivery photo doesnt even have the package in it, its just a photo of the post box next to the door. Does this help me at all? I assume not.

I do have the transcript on my emails, plus the message from eBay in my messages saying

"Lousie, I have checked the details and determined that there was a manual refund request submitted for this item to our dedicated specialized team. Please allow me to share that it usually takes7-10 business days for process the refund and I can see that the request for manual refund was processed on 24th November and I would request you to wait till 8th December."

Surely they have to go through with the refund after this?