Evri knows they mess it and their careless when they say have the seller send you another one etc, they can't understand we buy second hand unique items as well. I had to go to Court for a refund by the, and thanks God I could do it since I bought directly from the, because with Simple Delivery from Ebay I don't see the case, and I wanted the item. I never got to knew what was of it. Seller never had it back since she was cooperative with the matter giving me all the Ring videos and offering to try and go to depot for me, and here never arrived. They could only provide me with it has been scanned out the depot and then we don't know where it is... I still have problems today since I needed that item and I can't find another one like that and I need it for a project... I had the money but I would prefer the items, I feel you. Also I thought I could still buy but my last purchase because of Simple Delivery has been a nightmare since seller uses both evri and royal mail and stated in description but when I wanted to pay the item, he had to wait 2 days!! I had to spend 2 days sorting this out and customer service quit the conversation since the operator couldn't help. I had to insist until another one different answered and I the end they told us to do the old way! So if the old way still works better why to enforce this awful system?? I could have done like this immediately so sellers doesn't have to wait to get their money more then already they have. Useless waste of time since they couldn't help and we had to sort our way. Lucky this seller was a very cooperative one.