"Eve was shocked, she took notes and I genuinely don't believe they have a clue about half the issues. They know the private accounts who are business issue and they know SD wasnt taken well but they dont know why its such a big issue or how big the issue it."

There is absolutely NO excuse for not knowing the issues.   I've worked in some big firms, and the bosses made a habit of walking the shop floor (or equivalent) to take the pulse on what was going on.  At ebay, the bosses don't even have to leave their ivory-tower desks, all they have to do is look into this forum from time to time.   Apart from keeping their own finger on the pulse of the forum, they should have people dedicated to collating and reporting on the specific issues that people have, and how commonplace those issues are.  It's absolutely basic, and shocking if that hasn't been done.  It brings to mind the boss of the Post Office saying that she didn't know what was wrong with the computer system. There's just no excuse.

Do they even take any notice of the issues that are raised in the Community Chat?  I'd say not the slightest.  This week's Community Chat didn't even run to 2 pages.  Have people stopped raising issues because they know there's no point because nothing will get done and you'll just get fobbed off?  That's no reflection on the Community Team because I recognise that their hands are tied, but it's very rare to see useful responses.  Heck, people who have the temerity to pursue an issue even get told that they'll be ignored in future.

I'd be in with the first to return to both selling and buying if ebay took notice of just how much hassle SD is for some people, acknowledged that they'd got it wrong and made it optional.  It wouldn't be the first time that a major organisation had had to backtrack, and it's the only way to stop the rot and get some corporate respect back.  If Eve Williams and the rest of her team were genuinely shocked at what they heard, then let's see what - if anything - they do about it.  I'm not holding my breath, but I'd be the first to applaud them if they did.