"Eve was shocked..."

Then it looks like certain systems and/or people within eBay UK are preventing her from getting wind of these things. It's crazy that the first she heard of some of these issues was from a seller at an Open Day. She must surely have felt some professional embarrassment and anger as well as the shock. Maybe she ought to not merely rely on sytems/other people to tell her the 'word on the street', and take a look on these boards once in a while. She'd soon get a general feel of how things are in the 'ecosystem'.

"When I was talking about..."

Yeah, I thought I must have got the wrong end of the stick there! Thanks for clarifying.

"I have to say..."

Like I said, crazy! It's easy for me to say, not being the General Manager of eBay UK, but if I were her, I think the first thing I'd do would be to set in motion an overhaul of their internal communications systems. I'd also be having a hard think about the people I relied on to pass relevant information up to me. And there'd also certainly be a few heads rolling.