I went back and asked if I could post/say the things we spoke about and she said yes, so whilst it was frank they kind of accept they have made mistakes. I also spoke to Eve Williams and again didn't hold back (whats the point) about the private accounts that are clearly businesses and the terrible reporting system which isnt fit for purpose, also about the use of the word hustle instead of calling it what it is a business. 

With regards to the 5%, I'm not sure if it was for private or businesses but it was prior to SD, again not sure if it was for orders purchased all together in your basket or if they are counting 3 different items purchased and then shipped together. I should have asked for clarification but I was kind of thinking I'm getting a chance to put across issues I don't want to be too bogged down.

The main thing I tried to get across to eBay was that the communication was pretty shocking. The problem they have is they are in a bubble, nobody there will run a business on eBay so business sellers issues are not brought up enough, and anyone who sells unwanted clothing if they have an issue they have the best customer service you can ask for. If they need a shipping issue solved they can go to the head of shipping or billing or whatever so they never see real customer problems, they dont have to battle the chat bot to get somebody in Albania who reads a script and tells you whatever they want. 

I think the no solid deadline is fair tbh, if they said to me o it'll be sorted by 21st of December and then comes the 22nd and its not sorted they have thrown the team under the bus, at least with this sellers know its actually being worked on. Its better than a week ago when eBay thought no communication was a great policy at least imho. The issue comes with how to stop people scamming from it, I thought of an easy way in 5 minutes, just buy 3 items from a friend say you only received the cheapest and you can then claim 2 have gone missing. Things like that will need to be solved but how to solve them is the difficult part I guess.

With regards to the last point, Eve Williams said they have done some wrong things, Sholto at Edinburgh said they have messed up too, I don't think anyone within eBay thinks they do everything correctly and certainly arent afraid to admit to mistakes. It just comes down to communication, these events are a rare chance to speak to people and if you explain an issue they accept its an issue and try and fix it, for the next 6/12 months nobody will have a face to face discussion with them so everything just boils over.

Bit of a long reply and slightly off subject and I do sound like a bit of a cheerleader for eBay in some aspects but I do honestly think they are trying to do best for business and customers (business and private sellers) its just bloody difficult.