Yep. Unbelievable, like they are deliberately trying to lose sellers.
I've been battling for 2 weeks to get a human to look at a listing where the buyer made false claims and it would take someone 5 seconds to confirm the listing was as described, I have now had 3 human replies saying they are looking into it, instead of them taking the 5 seconds to see the proof.
The robots are programmed to automatically agree with a buyer no matter what they say. FURIOUS, I have stopped all payment routes and ebay cannot get the £150 from me that they refunded the buyer.
POWER TO THE PEOPLE