They have changed there policy on what courier the seller uses and have no say so in contacting them if goods are damaged. Bought something recently and courier damaged the box and some of contents. I did complain ( seller wasn't at fault as box was well packed up]. Standards are not what they were in e bay ( been a buyer for a few years and since they ditched PayPal, its unfair that sellers are treated differently. The latest gripe I have is the AI when you are searching for a particular item particularly if you have an interest in art, [ I noticed the name in the listing didn't match the description]. I pointed this out to seller who was miffed and pulled his listing off. Its not the first time I have noticed this. Standards have certainly fallen in the last year.