Hi.

Thanks for the message. I agree in principle but my loss amounted to £13.49 and given the difficulty required to break through the 'script-reader' level customer service agents, it's not worth the damage to my blood pressure while I struggle to understand someone who is based in Manila.

I feel sorry for the contributor who sustained a £75 plus loss on case because the buyer ticked the wrong reason for return and have reached out to them in another message. I think it's not so much loss that's the problem here but the fact that the hub employees of a certain low cost delivery company are prone to 'night fever' when they are on minimum wage and minimum supervision, where 'Pass the Parcel' becomes a game.

Big shout out to my regular Evri delivery guy. He takes the utmost care of my inbound parcels.