Yes, the collection needs to booked on eBay before generating the label in order for Royal Mail to be able to bring the label:
Booking a collection
If you have a Royal Mail label, you can book a collection on eBay. Royal Mail can then collect your item and also bring the label for you if you don't have a printer. You'll need to book the collection before you create your prepaid label. Here's how:
- Go to Orders in My eBay.
- Select the order you'd like to book a collection for.
- Select Get prepaid label.
- Choose the date for the collection.
- Select Book collection.
Once you've booked your collection, you won't be able to change the date. If you miss your collection, you can book it again for another date on the Royal Mail website.
