i agree , its not fit for purpose, they get it wrong all the time. They have now stopped the seller choosing a more appropriate delivery service.  I am seriously now considering stopping ebay to sell.  They are forcing sellers on this track.  I wont send via ebay I will use the post office.

they are impossible to talk to.  I think we should complain to the ombudsman as its unfair practice. 

sadly they are going the way of amazon.