Agreed! Absolutely awful.

I’m now going to have to cover the cost of unnecessary expensive tracking postage plus that 💩 buyer protection scam that’s not needed for very low value items. They’ve absolutely ruined this platform. If something has gone missing in the post before I’ve been more the happy with just refunding or sending another because it’s not much of a loss. 

I’ve stopped listing now, see if this *bleep* is reversed at some point in the future.