Yep, it's abysmal. You wouldn't imagine you could f up something as basic as providing postage, but Ebay have managed it. I wanted my packages collecting but I never got the option to specify that and they were marked as Drop Off with no option to edit. Fortunately you can change them to Collect on the RM site but it's just more hassle. As for how Ebay discovers the dimensions and weight of my packages, God only knows. It has no clue what item I'm selling when I'm actually entering the data for the listing, but suddenly when I go to postage it claims to know its exact height, width, depth and weight. I'm thankful I only sell a few items a year on this toilet of a site.