Anonymous
Not applicable
Great idea but have you seen the system-set out below? Do they expect the average seller to jump through all these hoops because private sellers have had all their rights removed by Feebay?
Who has the time to do this and actually get a sensible result? EBay is the postal operator as they have taken charge of all delivery methods, but there is no way they will accept any complaint about this, do anything, give a response (required for the next stage) and this is on the back of there are ONLY ROBOTS at Feebay now, whom it’s impossible to contact.
A great idea but just too hard to achieve for the average seller. Things like this have to be done en masse with a standardised form so everyone is saying exactly the same thing. Random letters will get us nowhere. Anybody computer savvy and coherent offering to put something together for us all to complete?πŸ™πŸ™πŸ™

How to use POSTRS:
1. Complain to the postal operator first:
You need to first contact Royal Mail or another postal operator and allow them to attempt to resolve your complaint.
2. If unresolved, go to the Postal Review Panel (PRP):
After contacting the operator, you should go to the Postal Review Panel (PRP) and receive a final response.
3. If still unhappy, apply to POSTRS:
If you are not happy with the PRP's response, you can then apply to POSTRS.
4. Submit your complaint:
You can submit your complaint by downloading an application form from the CEDR's website or calling them.
5. CEDR will assess your case:
CEDR will make an initial assessment within 15 working days to see if your application meets the requirements of the service.
6. POSTRS will notify the postal operator:
If your application is accepted, POSTRS will notify the postal operator about your complaint.
7. Investigation and resolution:
POSTRS will investigate your case and attempt to find a resolution.