I watched it!  (Don't usually inhabit this board, but saw the title of this thread as I pottered through the cafe and came in for a read. )

I think these sort of programmes are excellent as I'm sure they put a huge number of people off using the site.    Since seeing one about the way their workers in Swansea are treated in a huge fulfillment centre, I've bought nothing from them.  I will still use their market traders, but only if A...  does not fulfil the order.

Frankly the sooner the monopolies commission gets involved, the better, as far as I can see.