Ok guys so this is a problem for us all.

Buyer says "My item hasn't been delivered"

Ebay says "Contact seller"

WHY?

Postage label purchased via Packlink, sponsored by Ebay.

Why is it my problem? Surely Ebay has a far greater power of problem detection than I, a lowly seller can find out? Seems I pay a huge percentage of my profits to an organisation who is quite happy to exonerate themselves once they have considerable commission.