It is so frustrating - to be honest I just wish I had bought a new laptop. My son who works in computing was going to fix it and had it from March until a few weeks ago. I get it back all working and no problem and a day later it breaks down again with a different problem. So far it has cost me nearly £200 to fix and I am getting to the point where it would have been cheaper to buy a new one and I still don't have a working laptop. I am using hubby's computer to chat on here but it is so old I can't really do photos on it without it going at a snail's pace. Grrrrr.