Hi all,

I have a business account and I am a Top Rated seller but I am seriously thinking of leaving eBay. Top reason is that I had some unfair feedback that wasn't removed, second reason is the fact that I have competitors classed as individuals selling the same stuff I do in large quantities (products that are bought ONLY from trade only wholesalers)  and obviously they can now sell for less than me. 

Last night it was the last straw for me, buyer leaves bad feedback as the product she receives it was not what she expected.  In the title and description it's clear that the product is X and not Y, in the description I even wrote again to expect X and not Y (knowing that there is some confusion on the matter). I asked to have the feedback removed but it was denied as according to them buyer genuinely expected to receive Y.  If they read the description they wouldn't have made this mistake.

Then I had another that complained about the fact that they didn't like the product after they threaten me to leave a bad review if I didn't refund without return.  Another one complained about paying for something they didn't receive AFTER I refunded them.  In all these case eBay didn't remove the feedback because buyers should be able to give honest feedback.   I feel I have no protection, not much better than Amazon. Every time my rating goes down, my sales decline and then it's really difficult to climb back up. I am basically paying for membership and listings but it's becoming less and less possible to make money on eBay. Am I the only one? Is there a way to complain to eBay?