@pixiesen2012 wrote:
the stranglers Guildford Civic hall about 1976!
Small world! I was living over Byfleet way then... you?
Over promise, then under deliver = negative buyer experience, INR cases, unhappy buyers and sellers.
Under promise, then over deliver = Positive buyer experience, joy and happiness all round.
If only eBay could get their heads round this basic concept, this would be a happier place for all.
