RIP Josephine Tewson - I did LoL at Keeping up Appearances 😂

 

https://www.bbc.co.uk/news/entertainment-arts-62605184

Over promise, then under deliver = negative buyer experience, INR cases, unhappy buyers and sellers.
Under promise, then over deliver = Positive buyer experience, joy and happiness all round. 
If only eBay could get their heads round this basic concept, this would be a happier place for all.