@red_dog_biker wrote:
Surely the point of feedback is to inform others of the quality of the product or service received.
No, FB is not supposed to be a product review, just a review of the transaction.
Seems weird to me too, but them's the rules. Such a shame they don't make the rules a bit easier to see. SO many buyers get neg FB left removed, it makes a mockery of the system. The rules should be plastered across the top of the "leave feedback" pages, in plain view.
It wouldn't be so bad if they removed the "offending" comments, but still left the neg sitting there as a warning, and dropped their own "Feedback comments removed by eBay", or something like.
Over promise, then under deliver = negative buyer experience, INR cases, unhappy buyers and sellers.
Under promise, then over deliver = Positive buyer experience, joy and happiness all round.
If only eBay could get their heads round this basic concept, this would be a happier place for all.
