I am in an exact same situation and eBay is sending me several duplicate emails from different individuals.

People on chat/phone seem not to understand the circumstances whatsoever and keep repeating scripted messages.

Last person I chatted withe ended the chat without letting me finsih. I do not what to do as this person told me that my suspension is permanent and there is no appeal allowed whatsoever.

Please help if you have any ideas how best to speak to someone who understands your problem and resolves it for you.