Exactly so, I've sold about 250 items without a return, or negative FB.  If this buyer had admitted they didn't read the description or looked at the photos and it wasn't what they thought I would have been a little peeved.  They could even have fibbed and said that it was not quite the right shade to match the other part of the set.  I would have accepted their request for a return without quibbling..

But no, straight in with a tirade of abuse.  Strangely, when they decided to return they chose "Changed Mind" as the reason.  I still paid their return postage and despite being so outraged they didn't leave any FB.