I hope it is true for her sake in many ways. I hope it gets sorted.

I remember ages ago a couple won and could not find their ticket anywhere. They had a big battle with Camelot. They lost.  In the end the stress of it all broke their marriage and the man ended up severely depressed. No idea what happened to his wife. It's a long time ago that I read it so forgot all the inns and outs. Maybe someone else remembers the story.

Some people can't deal with the amount of money they get and end up losing their partners and/or friends and family and some can't deal with not getting it when they had the right to it with the same results.  It must feel devastating.

I would feel sick if it would happen to me, I'm sure.