May I add a quote from a discussion that we had on this very subject?

"The ruling does not go far enough"

. It was said earlier that the providers of Health care are being tested.

But what if they are doing their job to the best of their ability but people higher up the list are slacking?

Here's an example.

A woman works as a Warden in a Sheltered Housing Scheme. There are 40 housing units with 65 residents. One of the residents has a faulty oven and complains about it to the warden. The warden complains to head office about getting it fixed. Nothing is done for 3 weeks despite 6 phone calls. After the 3 weeks are up, the Warden's reputation is in tatters.

However, keep the same system but with one simple change. Have something like an iPad or laptop that is for the use of everyone (on official business) Any phone calls to head office could be copy/pasted to an e-mail and any answers from head office could be read by everyone. That way, proof could be shown that the Warden was doing her job