Thankyou for your advice.  It's easy to wise on hindsight, but in this particular case I had the princely sum of 8p in my PayPal account, eBay then froze my assets so I couldn't give him an electronic refund and he then started breathing down my neck.  No, opening up a case wasn't unintentional at all - this *Bleep* knew exactly what he was doing.  By saying he had opened up a case against me because if I was selling items "Not as described"  "All must know and be warned" showd his true colours.  He is a 24kt. *Bleep*.

Yes, I took the bait, and took it bad.  I told him just what I thought of him and as I said, things nosedived from that moment on.  Maybe I should had bit my tongue, but I think a lot of other people would have climbed up the wall like me.  I am, as you can see from my signature, a practising Christian but thus said I am only human with human emotions.  £6.09 is not a king's ransome by any means.  What put my nose right out of joint was his self-rightiousness as if he'd never made a mistake.  I've made errors in the past, and had errors made.  When somebody sends me the wrong item, the first thing I do is sort it out with the individual, not go running to the resolution centre every time something goes wrong.

I liken him to a schoolchild:  "Sir, I saw Johnny taking..."